Sign in1. Scope
This Refund Policy explains when Juniverso may consider a refund for digital products available through the website and related services.
It applies to purchased contract templates, digital materials, and other digital products described on the product card. Specific products may have additional terms; if there is a conflict, the product card terms prevail unless law requires otherwise.
2. Digital products
Because digital products are delivered electronically, refunds may be limited or unavailable after access is granted or a file is downloaded, to the extent permitted by applicable law.
By purchasing, you acknowledge that you understand the nature of the digital product and that access to content may be provided immediately after payment.
3. Eligible refund cases
We may consider a refund in cases such as: incorrect or duplicate charges; a technical fault that prevents you from accessing the purchased product after reasonable troubleshooting; a materially defective file (corrupted, cannot be opened, or does not match the product description).
Refunds are generally not provided if you have already accessed the digital content and the product matches its description, or if the reason relates to subjective expectations about template content (templates are not bespoke legal advice).
4. How to request a refund
Send a request to info@juniverso.com with the subject “Refund request” or use the contact channels listed on the website.
Include: the email used for purchase; payment date and amount; product name or identifier; a brief description of the issue and, where possible, screenshots or other evidence of a technical fault or file defect.
We may request additional information to verify the payment and circumstances of your request.
5. Processing refunds
After we receive your request, we will review it within a reasonable time and notify you of the decision by email.
If approved, refunds are returned to the original payment method used for the purchase unless technically impossible. Timing depends on the payment provider and is typically within several business days.
If a refund is declined, we will explain the reason to the extent permitted by law and security policy.
6. Changes to this policy
We may update this Refund Policy. The last-updated date appears on this page. Please review it periodically.